Telstra’s area general manager Mike Marom says the network can get congested if everyone tries to make a call or use data at the same time.
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“These peak times are generally around lunchtime and early evening,” he said.
“If that happens, customers should wait a few minutes and try again.”
On Tuesday, January 16 the Camden Haven Courier asked Telstra why residents were still experiencing issues with their mobile reception and when they could expect the issue to be fixed.
Mr Marom said there are a number of factors which influence mobile coverage, including each user’s location and distance from a mobile base station as well as the number of people using mobile coverage in the area.
“Every year we see more and more demand for mobile services on beaches, national parks and camping spots around the country during holiday season,” he said.
Mr Marom said this issue impacted some customers’ ability to make and receive calls.
However residents in the Camden Haven locations of West Haven, Lakewood, Laurieton, Kendall and Kew continued to report to the Camden Haven Courier that they had little or no Telstra mobile reception.
A spokesperson from Telstra said if people are still experiencing issues please call 132 999 for business customers or 132 203 for retail customers.
