A Telstra spokesperson says residents are experiencing mobile reception problems due to transmission issues at the Jolly Nose Hill tower.
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Residents in the Camden Haven locations of West Haven, Lakewood, Laurieton, Kendall and Kew are reporting they have little or no Telstra mobile reception.
West Haven resident Debra King said her mobile service has been down since December 26.
She said she can’t make calls or receive incoming calls. Debra also can’t access her voice mailbox.
The Telstra spokesperson said a number of factors influence mobile coverage, including each user’s location and distance from a mobile base station as well as the number of people using mobile coverage in the area.
“The network can get congested if everyone tries to make a call or use data at the same time,” he said.
“These peak times are generally around lunchtime and early evening.
“If that happens, customers should wait a few minutes and try again.”
Jason Bignell from First National at Kew said he has experienced ongoing issues with the company.
“It’s incredibly frustrating,” he said.
Jason said he had reception issues for the majority of 2017.
“People were trying to ring my mobile phone and were told via a recorded message from Telstra that my number was disconnected,” he said.
Jason filed a complaint with the Telstra ombudsman, however the problem with his service only resolved in December, 2017.
“I’ve wasted hundreds of hours talking to Telstra,” he said.
For other people who are experiencing issues with Telstra Jason advises them to ring the company, get a complaint number and then ring the ombudsman.
“Once they start receiving 500 complaints from the same region they’ll have to do something about it,” he said.
The EFTPOS at Kendall Post Office has been out of action since major storms impacted the area.
Staff member Renee Butterworth said the service has been down since the Christmas period.
“We got in contact with Telstra and we’ve only just got the part today which needs to be fixed as it was damaged by the storm,” she said.
Renee said someone from Telstra was due to come out on January 4 to address the problem.
The Kendall Post Office will seek compensation from Telstra.
