The services were restored at the Jolly Nose Hill site on January 5. 

Mr Marom said the mobile site at Jolly Nose was damaged by lightning during recent storms and required significant repairs. 

“We do apologise to our customers for any inconvenience caused,” he said. 

Residents in the Camden Haven locations of West Haven, Lakewood, Laurieton, Kendall and Kew  reported they had little or no Telstra mobile reception.  

West Haven resident Debra King said her mobile service went down on December 26. 

She said she couldn’t make calls or receive incoming calls. Debra also couldn’t access her voice mailbox.

Elizabeth and Greg Watson live on Lorne Road at Kendall and said they had limited mobile phone reception to make emergency calls only. 

The couple said the issue started on Boxing Day.

Close to 200mm of rain was dumped in a highly charged weather system on December 26, 2017. 

The Telstra spokesperson said a number of factors influence mobile coverage, including each user’s location and distance from a mobile base station as well as the number of people using mobile coverage in the area.

“If that happens, customers should wait a few minutes and try again.”

Jason Bignell from First National at Kew said he has experienced ongoing issues with the company. 

“It’s incredibly frustrating,” he said. 

Jason said he had reception issues for the majority of 2017.

“People were trying to ring my mobile phone and were told via a recorded message from Telstra that my number was disconnected,” he said. 

Jason filed a complaint with the Telstra ombudsman, however the problem with his service only resolved in December, 2017. 

“I’ve wasted hundreds of hours talking to Telstra,” he said. 

For other people who are experiencing issues with Telstra Jason advises them to ring the company, get a complaint number and then ring the ombudsman. 

“Once they start receiving 500 complaints from the same region they’ll have to do something about it,” he said.